Return Policy

Please be sure to use the sizing chart on the product’s page or email us with questions or comments before placing an order regarding sizing.
Returns can be easily alleviated this way.

Please check the sizing charts accordingly as all designers and brands vary in sizing

Collar Sizes
Xsmall	7″ – 11″
Small	11″ – 14″
Medium	14″ – 17″
Large	17″ – 20″

Clothing and Harness Measurements
	Neck	Chest	Length	Breed
Xsmall	6″ – 8″	11 1/2″ – 13 1/2″	8 1/2″	Yorkie, chihuahua
Small	8″ – 11″	14″ – 16″	11″	Pomeranian, Maltese
Medium	11″ – 12 1/2″	16″ – 18″	13″	Jack Russel, Bischon Frise
Large	12″ – 14″	19″ – 21″	15″	Cocker Spaniel, Boston Terrier

You will receive a refund upon receiving your return as long as return conditions are met as shown below.

At Duke & Dutchess, our biggest goal is to well serve our fabulously loyal customers.

If you’re not completely satisfied with your order, we will do everything we can to see that

You are!

Please note that we cannot cancel an order once it has been placed. If you wish to exchange your merchandise, please see our policy below.

Please look over your order as soon as you get it in your hands. If you think that you’ve received a defective item, contact our customer service team info@dukeanddutchessusa.com within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!

Here is a simple run-down of the rules and procedures for returns:

All returns or exchange requests must be received within 7 days of the date you received your order.
Anything purchased at a discounted sale price is a FINAL and is not eligible for return.
Returned items must remain un-washed, un-worn, and all tags must still be attached.
Include your return form and original receipt. (It helps us out if you circle the item(s) you wish to return.)
Shipping is non-refundable, unless there was a mistake on our end.
Please allow our team 5-7 business days to process your return once it is received at our warehouse.

We reserve the right to refuse a refund or exchange if the conditions below are not met:

Items have been worn, used, washed and/or altered.
Items are not returned in original packaging.
Items do not have original tags.
Packaged goods are not returned unopened and in new, resell-able condition
Items contain any pet residue (hair, smell, stains, etc.)
Returned without a receipt.
Returned after 30 days of purchase